Terms of service

Last updated: 12 August 2026

OVERVIEW

This website is operated by Cave Direct Technology Ltd, trading as OrbitBay.

Throughout these Terms of Service, the terms “OrbitBay”, “we”, “us” and “our” refer to Cave Direct Technology Ltd.

These Terms of Service, together with the policies referred to within them, explain the terms that apply when you access our website, create an account, contact us or purchase products from us.

Please read these Terms carefully before using our website or placing an order.

Nothing in these Terms excludes, restricts or removes any rights that cannot legally be excluded, including your rights under applicable UK consumer law.

Our website is hosted using Shopify, which provides the ecommerce platform that enables us to offer products and services online. Unless a product page expressly states otherwise, purchases made through OrbitBay are made directly from Cave Direct Technology Ltd trading as OrbitBay.

You should also read our Privacy Policy, Refund and Returns Policy, Shipping Policy, Product Condition Guide and Warranty and Guarantee Policy.

SECTION 1 — ABOUT US

OrbitBay is an independent UK technology retailer and a trading name of:

Cave Direct Technology Ltd
Registered in England and Wales
Company registration number: 14899593
VAT registration number: GB 462 3341 12

Registered office:

StorageMart - Unit 1618
Vulcan Road North
Norwich
NR6 6AQ
United Kingdom

Trading and correspondence address:

StorageMart - Unit 1618
Vulcan Road North
Norwich
NR6 6AQ
United Kingdom

Email: hello@orbitbay.co.uk
Telephone: 07835 234273

Please contact us before returning a product. We will provide the appropriate return address and return instructions. The return address may differ depending on the product or fulfilment location.

SECTION 2 — USING OUR WEBSITE

You may use our website only for lawful purposes.

You must not:

  • Use the website fraudulently or unlawfully.
  • Attempt to gain access to the website, its servers or connected systems without permission.
  • Introduce viruses, malicious code or other harmful material.
  • Interfere with the normal operation, security or availability of the website.
  • Scrape, copy or systematically extract website data through automated means without our written permission, except where permitted by law.
  • Impersonate another person or provide false or misleading information.
  • Use the website in a way that infringes the rights of another person or organisation.
  • Use our branding or protected website content commercially without permission.

We may suspend or restrict access to the website where reasonably necessary to protect our customers, systems, business or legal rights.

SECTION 3 — AGE AND ACCOUNT REQUIREMENTS

You must be at least 18 years old to place an order directly through our website.

When creating an account or placing an order, you must provide accurate, current and complete information.

You are responsible for:

  • Keeping your account login details confidential.
  • Ensuring information associated with your account remains accurate.
  • Activities carried out through your account where reasonably attributable to you.
  • Informing us promptly if you believe your account has been accessed without your permission.

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or materially in breach of these Terms.

SECTION 4 — PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, specifications, prices, availability and images are accurate and sufficiently clear to enable customers to make an informed purchasing decision.

However:

  • Product colours may appear differently depending on your screen or device settings.
  • Manufacturer specifications may change.
  • Some product images may be illustrative or manufacturer-supplied reference images.
  • Packaging may vary where this does not affect the stated product condition.
  • Minor manufacturing or presentation differences that do not materially affect the product may occur.

The product title, selected condition, material specifications, contents and any condition-specific disclosures shown on the product page at the time of purchase form part of the product description.

Where we discover an obvious product, pricing or specification error before the contract is formed, we may contact you to correct the error or cancel the affected order.

If payment has already been taken for an order that we cancel, the relevant amount will be refunded.

We will not substitute a product with a materially different product without your agreement.

SECTION 5 — PRODUCT CONDITIONS

OrbitBay sells products in different conditions. The condition selected and shown on the relevant product page forms part of the product description.

New

A new, unused and unopened product supplied in its original manufacturer packaging.

Products sold by OrbitBay as New have not previously been used by an end customer. Where packaging has been opened, materially replaced or the product has previously been returned or handled beyond what is appropriate for a new unopened product, it should be classified under another appropriate condition rather than New.

Supplier New

A new and unused product sourced through our UK distribution network.

Supplier New products may be dispatched directly by a UK distributor, supplier or fulfilment partner used by OrbitBay.

Unless expressly stated otherwise, your sales contract remains with Cave Direct Technology Ltd trading as OrbitBay, including where another organisation physically dispatches the product.

Like New

A product in near-new condition that may previously have been opened, inspected, returned or supplied with damaged or replacement packaging.

Like New products may show evidence of packaging or handling but should remain in excellent functional and cosmetic condition unless a specific difference is disclosed on the product page.

Any significant cosmetic issues, missing accessories or material packaging differences will be stated where applicable.

Refurbished

A previously owned, used, opened or returned product that has been inspected, tested, cleaned and graded according to its cosmetic and functional condition.

Refurbished grades may include:

  • Refurbished Excellent.
  • Refurbished Very Good.
  • Refurbished Good.

The full definitions applicable to each condition are set out in our Product Condition Guide.

The specific condition and disclosures shown on the relevant product page at the time of purchase take priority over a general condition summary.

SECTION 6 — AVAILABILITY

All products are subject to availability.

Adding a product to your basket does not reserve it.

Stock levels may change between adding a product to your basket and completing checkout.

In rare circumstances, a product may become unavailable after an order is placed.

Where we cannot supply a product, we will contact you and, depending on the circumstances, may:

  • Offer a suitable alternative for your consideration.
  • Provide an updated estimated delivery date where additional stock is expected.
  • Cancel the affected product and issue a full refund.

We will not substitute a materially different product without your agreement.

SECTION 7 — PRICES AND VAT

Unless clearly stated otherwise, prices displayed to consumers include VAT at the applicable UK rate.

Where an ex-VAT equivalent is displayed for business customers, the VAT-inclusive price remains the consumer selling price.

Any delivery charge will be clearly displayed before you complete checkout.

Prices, promotions and discounts may change. The price payable will normally be the price displayed when your order is submitted.

A promotion may be subject to separate terms including eligibility requirements, expiry dates, purchase limits and stock availability.

Where a pricing error is obvious and could reasonably have been recognised as an error, we may contact you before acceptance or cancel the affected order and refund any payment received.

SECTION 8 — PAYMENT

Payment must be made using one of the payment methods available during checkout.

You confirm that:

  • You are authorised to use the selected payment method.
  • The payment information you provide is accurate.
  • You have sufficient funds or credit available to complete the purchase.

Payment may be processed by Shopify Payments or another payment provider displayed during checkout.

We do not normally receive or store your complete payment-card number or card security code.

We may carry out reasonable fraud-prevention, security, identity, address or payment checks before accepting or dispatching an order.

SECTION 9 — PLACING AND ACCEPTING ORDERS

When you submit an order, you are making an offer to purchase the products in your basket.

An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that your order has been accepted.

A contract will normally be formed when we:

  • Send confirmation that the order has been accepted or dispatched; or
  • Otherwise expressly confirm acceptance of the order.

We may decline or cancel an order before acceptance for reasons including:

  • The product being unavailable.
  • An obvious pricing or description error.
  • Payment not being authorised.
  • Suspected fraud or misuse.
  • Delivery being unavailable to the supplied address.
  • A legal, regulatory or product-safety restriction.
  • An unusually large order requiring additional verification.

Where payment has already been taken for an order that we do not accept, we will refund the relevant payment.

SECTION 10 — ORDER CANCELLATION BEFORE DISPATCH

If you wish to cancel an order before dispatch, please contact us as soon as possible.

We will attempt to stop processing or dispatch where reasonably possible.

If an order has already been dispatched, you may need to receive and return the product in accordance with our Refund and Returns Policy.

Nothing in this section limits or removes any statutory cancellation right that applies to you.

SECTION 11 — DELIVERY

We deliver to locations made available through our website and checkout, subject to our Shipping Policy.

Delivery estimates may depend on:

  • Product availability.
  • The time and working day on which the order is placed.
  • The applicable order cut-off.
  • The delivery service selected.
  • Courier operating days.
  • The destination postcode.
  • The product's fulfilment location.
  • Events outside our reasonable control.

OrbitBay-stock orders

For eligible products that are in stock and ready for dispatch:

  • Orders placed before 3pm Monday to Friday are normally dispatched the same working day for estimated delivery on the next working day.
  • Orders placed after 3pm Monday to Friday are normally processed on the next working day.
  • Orders placed on Saturday or Sunday are normally processed on the next working day.
  • Bank holidays and public holidays are not treated as normal working days.

Delivery countdowns, delivery dates and next-working-day estimates are estimates rather than absolute guarantees unless we expressly agree otherwise.

Products fulfilled by another organisation

Some products may be dispatched directly by a UK distributor, supplier or fulfilment partner used by OrbitBay.

Those products may have different dispatch cut-offs, processing times and delivery estimates. The delivery information displayed for the relevant product or during checkout takes priority over a general delivery estimate.

Unless expressly stated otherwise, Cave Direct Technology Ltd trading as OrbitBay remains your seller.

You are responsible for providing a complete and accurate delivery address.

If delivery is delayed, please contact OrbitBay and we will investigate the issue with the relevant delivery or fulfilment provider.

Unless a different delivery period has been expressly agreed, consumer goods will be delivered without undue delay and normally no later than 30 days after the contract is formed.

SECTION 12 — RISK AND OWNERSHIP

For consumer purchases, products remain at our risk until they are delivered into your physical possession or into the physical possession of a person identified by you to receive them.

Different rules may apply where you independently commission a carrier that was not offered by OrbitBay.

Ownership of the product passes to you when:

  • We have received payment in full; and
  • The product has been delivered.

SECTION 13 — INSPECTING YOUR DELIVERY

Please inspect your order after delivery and contact us promptly if:

  • The parcel appears damaged.
  • A product or material component is missing.
  • You received the wrong product.
  • The product does not match its description.
  • The product is damaged or faulty.

We may request reasonable evidence to help investigate a delivery or product issue, including photographs or details of:

  • External packaging.
  • Shipping labels.
  • Internal packaging.
  • The product.
  • Serial numbers.
  • The reported damage or fault.

Requesting reasonable evidence does not remove or reduce your statutory rights.

Where reasonably possible, please retain relevant packaging while a delivery issue is being investigated.

SECTION 14 — CONSUMER CANCELLATION RIGHTS

This section applies where you are a consumer purchasing primarily for purposes outside your trade, business, craft or profession.

For most products purchased online, you have a statutory right to cancel without giving a reason.

The cancellation period normally ends 14 days after the day on which you, or a person nominated by you, receives the goods.

For orders containing multiple products delivered separately, the applicable period will normally end 14 days after the final relevant product is received.

To exercise your right to cancel, you must clearly inform us of your decision before the cancellation period expires.

You may contact us by email or use any applicable returns process provided on the website.

After notifying us that you wish to cancel, you must normally return the product within a further 14 days.

You may inspect the product in the same way that you reasonably could in a physical shop.

Where permitted by law, we may reduce the refund to reflect any reduction in value resulting from handling beyond what is reasonably necessary to establish the product's nature, characteristics and functionality.

Unless the product is faulty, incorrect or our Refund and Returns Policy states otherwise, you may be responsible for the direct cost of returning a change-of-mind purchase.

Certain statutory exceptions to the cancellation right may apply. Examples may include:

  • Products made to your specification or clearly personalised.
  • Sealed software, audio or video products after the relevant seal has been broken where the statutory exception applies.
  • Sealed products that are not suitable for return for health or hygiene reasons after being unsealed where the statutory exception applies.
  • Digital content where supply has begun after you expressly agreed to immediate supply and acknowledged the loss of your cancellation right.

Any applicable statutory exception will be identified where relevant.

Further information is available in our Refund and Returns Policy.

SECTION 15 — REFUNDS

Where you validly cancel an entire qualifying consumer order, we will refund:

  • The price paid for the returned product.
  • The basic outbound delivery charge, where one was paid and applicable law requires it to be refunded.

If you selected a more expensive premium delivery service, we are not normally required to refund the difference between that service and the least expensive standard delivery option that was offered.

For a cancellation involving goods, we may withhold the refund until:

  • We receive the returned goods; or
  • You provide evidence that the goods have been sent back,

whichever occurs first.

The applicable refund will be made without undue delay and within the period required by law, normally no later than 14 days after we receive the returned goods or evidence that they have been sent back, as applicable.

Refunds will normally be made using the original payment method unless you expressly agree otherwise.

Your bank, card issuer or payment provider may take additional time to display a processed refund in your account.

Full details are set out in our Refund and Returns Policy.

SECTION 16 — FAULTY, DAMAGED OR MISDESCRIBED PRODUCTS

Products supplied to consumers must meet the requirements of applicable UK consumer law, including being:

  • Of satisfactory quality.
  • Fit for a particular purpose made known to us where the applicable legal requirements are met.
  • As described.
  • Installed correctly where installation by the trader forms part of the contract.

Where qualifying goods do not meet these requirements, you may have legal rights to a refund, repair, replacement or price reduction depending on the circumstances and the time that has passed since delivery.

Consumers normally have a short-term right to reject qualifying faulty goods within 30 days and receive a refund.

After that period, additional rights including repair or replacement may continue to apply.

These statutory rights are separate from any commercial OrbitBay guarantee or manufacturer warranty.

Please contact us as soon as reasonably possible if you believe a product is faulty, damaged or misdescribed.

Where appropriate, we may inspect or test a returned product before confirming the applicable remedy.

Normal wear and tear, accidental damage, misuse, liquid damage, third-party modification or damage caused after delivery will not normally be treated as an inherent product fault unless applicable law provides otherwise.

Nothing in this section limits your statutory rights.

SECTION 17 — WARRANTIES AND GUARANTEES

Some products may include an OrbitBay Guarantee.

Where expressly stated on the relevant product page or accompanying documentation, a product may also benefit from a manufacturer or supplier warranty.

We do not represent that every product includes a manufacturer warranty.

The warranty or guarantee applicable to a product depends on the individual product, its condition and the information displayed at the time of purchase.

An OrbitBay Guarantee is provided by Cave Direct Technology Ltd trading as OrbitBay.

Manufacturer warranties, where applicable, are provided subject to the relevant manufacturer's own terms and may depend on matters such as product origin, serial number, purchase date and registration requirements.

Any commercial warranty or guarantee is separate from your statutory consumer rights and does not replace, restrict or reduce those rights.

Please see our Warranty and Guarantee Policy for further information.

SECTION 18 — BUSINESS CUSTOMERS

This section applies where products are purchased wholly or mainly for business, trade, craft or professional purposes.

The statutory consumer cancellation provisions described elsewhere in these Terms do not normally apply to business purchases.

Before placing an order, business customers are responsible for checking that products are suitable for their intended commercial purpose, environment and systems.

Subject to applicable law and any separate written agreement, our aggregate liability to a business customer arising from a specific order will not exceed the total price paid for the affected product.

To the extent permitted by law, we are not liable to a business customer for:

  • Loss of profit.
  • Loss of revenue.
  • Loss of business.
  • Loss of anticipated savings.
  • Loss of goodwill.
  • Loss or corruption of data.
  • Business interruption.
  • Indirect or consequential loss.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Any separate written business agreement, quotation, credit-account agreement or other expressly accepted contractual terms may take priority where they clearly state that they do so.

SECTION 19 — PROMOTIONS AND DISCOUNT CODES

Promotions and discount codes:

  • May be available for a limited period.
  • May apply only to selected products or customers.
  • May require a minimum spend.
  • May not be combinable with other offers.
  • May be limited to one use per customer or household.
  • Have no cash value unless expressly stated otherwise.
  • May be withdrawn or cancelled where used fraudulently or contrary to their stated terms.

Any material promotion terms will be disclosed where the promotion is offered.

SECTION 20 — REVIEWS, FEEDBACK AND USER CONTENT

Where you submit a review, photograph, comment, suggestion or other content, you confirm that:

  • The content reflects your genuine experience or opinion.
  • You have the right to submit it.
  • It does not infringe another person's rights.
  • It is not unlawful, abusive, defamatory, threatening or deliberately misleading.
  • It does not contain malicious software or confidential information that you do not have permission to disclose.

You retain ownership of your content but grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and use that content for operating, improving and promoting OrbitBay, subject to applicable law.

We may moderate or remove content where reasonably necessary, including content that is unlawful, irrelevant, fraudulent or materially breaches these Terms.

We will not knowingly present incentivised reviews as independent reviews without appropriate disclosure.

SECTION 21 — INTELLECTUAL PROPERTY AND MANUFACTURER MATERIAL

The OrbitBay website, OrbitBay branding, original text, graphics, design and software are owned by or licensed to Cave Direct Technology Ltd.

They are protected by applicable intellectual-property law.

You may use the website for lawful shopping and personal browsing purposes.

You must not reproduce, distribute, modify, republish or commercially exploit protected OrbitBay content without permission except where permitted by law.

Third-party manufacturer names, trademarks, logos, product media, specifications and documentation may be owned by or licensed from their respective rights holders and are used for product identification and information.

OrbitBay is an independent retailer. The use of manufacturer names, trademarks, logos, media, specifications or documentation does not imply manufacturer sponsorship, endorsement or affiliation.

SECTION 22 — THIRD-PARTY SERVICES AND LINKS

Our website may use or link to independent third-party services including:

  • Shopify.
  • Payment providers.
  • Delivery companies.
  • Review platforms.
  • Analytics and technology providers.
  • Social-media platforms.
  • Manufacturers, suppliers and distributors.

Independent third-party websites and services are governed by their own terms and privacy policies.

We are not responsible for the content or availability of independent third-party websites.

A link to another website does not, by itself, mean that OrbitBay endorses, operates or controls that website.

SECTION 23 — SHOPIFY

Our online store is hosted using Shopify.

Shopify provides the ecommerce platform and associated technology used to operate the website.

Unless expressly stated otherwise, products purchased through OrbitBay are sold by Cave Direct Technology Ltd trading as OrbitBay, not by Shopify.

Shopify is not responsible for fulfilling OrbitBay sales contracts.

Shopify may process information in accordance with applicable privacy arrangements as described in our Privacy Policy.

SECTION 24 — PRIVACY AND COOKIES

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains:

  • The personal information we collect.
  • Why we collect it.
  • How it is used.
  • Who it may be shared with.
  • How long it may be retained.
  • Your data-protection rights.
  • How to contact us about your information.

Our use of cookies and similar technologies is explained in our Cookie Policy and applicable website privacy controls.

SECTION 25 — WEBSITE AVAILABILITY

We aim to keep the website available, secure and accurate, but cannot guarantee uninterrupted or error-free access.

We may temporarily suspend, withdraw or restrict parts of the website for reasons including:

  • Maintenance.
  • Security work.
  • Technical problems.
  • Updates.
  • Events outside our reasonable control.

We will try to minimise disruption where reasonably possible.

SECTION 26 — OUR LIABILITY TO CONSUMERS

We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill where required by law.

Loss or damage is foreseeable where it is obvious that it may happen or where both parties knew it might happen when the contract was formed.

We are not normally responsible for business losses suffered by a consumer where the relevant product was purchased primarily for personal use.

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Your statutory consumer rights where they cannot legally be excluded or limited.
  • Defective products where liability cannot legally be excluded.
  • Any other liability that cannot legally be excluded or limited.

SECTION 27 — EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay or failure caused by events outside our reasonable control where the law permits.

Such events may include:

  • Severe weather.
  • Natural disasters.
  • Transport disruption.
  • Carrier network failures.
  • Industrial action.
  • Power or telecommunications failures.
  • Cyberattacks or major technology outages.
  • Government action.
  • Import or customs disruption.
  • Material supplier or distribution disruption caused by circumstances beyond our reasonable control.

Where such an event affects your order, we will take reasonable steps to reduce its impact and inform you where appropriate.

Your statutory rights remain unaffected.

SECTION 28 — TERMINATION AND SUSPENSION

We may suspend or terminate your account or access to the website where we reasonably believe:

  • You have materially breached these Terms.
  • Your account is being used fraudulently or unlawfully.
  • Suspension is reasonably necessary to protect customers, our systems or third parties.
  • We are required to do so by law.

Termination does not affect rights or obligations that arose before termination.

SECTION 29 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

SECTION 30 — WAIVER

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

A waiver will only be effective where expressly confirmed by us.

SECTION 31 — TRANSFER OF RIGHTS

We may transfer our rights and obligations under these Terms to another organisation where permitted by law, provided that doing so does not reduce your rights under an existing consumer contract.

We will notify you where a transfer materially affects you.

You may transfer your rights or obligations where applicable law permits or where we agree in writing.

SECTION 32 — THIRD-PARTY RIGHTS

These Terms are between you and Cave Direct Technology Ltd.

Unless expressly stated otherwise, no other person has a right to enforce them.

SECTION 33 — GOVERNING LAW AND JURISDICTION

These Terms and any contract between you and us are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you are a consumer living in Scotland or Northern Ireland, you may also benefit from mandatory protections under the law applicable in your place of residence and may bring proceedings in courts available to you under applicable law.

If you are a business customer, the courts of England and Wales will have exclusive jurisdiction unless we expressly agree otherwise in writing.

SECTION 34 — CHANGES TO THESE TERMS

We may update these Terms to reflect:

  • Changes to our services.
  • Changes to our business operations.
  • Changes in technology.
  • Changes in legal or regulatory requirements.
  • Changes intended to improve clarity, security or customer information.

The version applying to a particular order will normally be the version in effect when that order was placed.

The latest version and its last-updated date will be published on this page.

SECTION 35 — CONTACTING US

Questions about these Terms or an order should be sent to:

OrbitBay
A trading name of Cave Direct Technology Ltd

Email: hello@orbitbay.co.uk
Telephone: 07835 234273

Registered office:

StorageMart - Unit 1618
Vulcan Road North
Norwich
NR6 6AQ
United Kingdom

Trading and correspondence address:

StorageMart - Unit 1618
Vulcan Road North
Norwich
NR6 6AQ
United Kingdom

Company registration number: 14899593
Registered in England and Wales
VAT registration number: GB 462 3341 12