Contact Us
Need help with a product, an existing order, a return or a business purchase? Contact the OrbitBay team using the details below.
Contact OrbitBay
Email: hello@orbitbay.co.uk
When contacting us about an existing order, please include your order number so we can assist you more quickly.
What can we help with?
- Questions about products, compatibility and condition
- Help with an existing order
- Delivery and tracking enquiries
- Returns, refunds and warranty claims
- VAT invoices and business purchases
- Bulk orders and equipment requirements
- Selling or trading in unwanted IT equipment
Business and bulk orders
OrbitBay welcomes orders from businesses, schools, charities and other organisations. We can assist with bulk product requirements, VAT invoices, replacement equipment and mixed technology orders.
Email hello@orbitbay.co.uk with the products and quantities you require.
Returns and faulty products
Please contact us before returning a product. Include your order number, the product name and a description of the issue.
Please do not send returns to our registered office unless we have specifically instructed you to do so.
You can also read our Returns & Refunds Policy and Warranty & Guarantee Policy.
Company information
OrbitBay is a trading name of Cave Direct Technology Ltd.
Registered office:
StorageMart
Vulcan Road North
Norwich
NR6 6AQ
United Kingdom
Company name: Cave Direct Technology Ltd
Company number: 14899593
Our registered office is provided for formal business correspondence. Products and returns must not be sent there unless authorised by us.