Cookie Policy
Cookie Policy
Last updated: 1 August 2026
This Cookie Policy explains how Cave Direct Technology Ltd, trading as OrbitBay (“OrbitBay”, “we”, “us” or “our”), uses cookies and similar technologies when you visit orbitbay.co.uk.
It should be read alongside our Privacy Policy, which explains how we collect, use and protect personal information.
1. What are cookies?
Cookies are small text files stored on your computer, tablet, mobile phone or other device when you visit a website. Cookies help websites work correctly, remember choices, keep products in a shopping basket, improve security and provide information about how visitors use the website.
We may also use similar technologies, including pixels, tags, local storage and software development tools. References to “cookies” in this policy include these similar technologies where appropriate.
2. How we use cookies
OrbitBay uses cookies and similar technologies to:
- operate our website, shopping basket and checkout;
- remember your preferences and cookie choices;
- keep our website and customers secure;
- process orders and payments;
- understand how visitors use our website;
- identify errors and improve website performance;
- measure the effectiveness of advertising campaigns;
- display reviews, videos and other third-party content; and
- provide relevant advertising where you have consented to it.
3. Types of cookies we use
Strictly necessary cookies
These cookies are required for the website to function properly. They support features such as the shopping basket, checkout, customer accounts, security, fraud prevention, payment processing and remembering your privacy choices.
Because these cookies are necessary to provide the website and services you request, they cannot normally be switched off through our cookie preference controls.
Analytics and performance cookies
These cookies help us understand how visitors use OrbitBay, including which pages are visited, how visitors move around the website, whether errors occur and how well different parts of the website perform.
The information helps us improve the layout, navigation, content and overall customer experience. Where consent is legally required, these cookies are only used after you have accepted them.
Functional cookies
Functional cookies allow the website to remember choices you make and provide enhanced features. This can include remembering your region, language, preferences or interactions with customer support and embedded content.
Some website features may not work as intended if functional cookies are disabled.
Advertising and marketing cookies
Advertising cookies may be used to measure advertising performance, record whether you completed an action after clicking an advert, limit how frequently an advert is shown and help make advertising more relevant.
These cookies may be set by us or by advertising partners. They are not used unless you provide the required consent.
4. Cookies and services used on OrbitBay
The exact cookies used may vary depending on the pages you visit, the features you use, your consent choices and the applications currently enabled on our Shopify store.
| Provider | Purpose | Example cookies | Category |
|---|---|---|---|
| Shopify | Operates our online store, shopping basket, checkout, customer accounts, security, fraud prevention, consent preferences and store analytics. | cart, cart_sig, cart_ts, cart_currency, localization, secure_customer_sig, _tracking_consent, _shopify_y and _shopify_s | Necessary, functional and analytics |
| Microsoft Clarity | Helps us understand how visitors interact with the website through aggregated analytics, heatmaps and session recordings. This may include interactions such as clicks, scrolling, navigation, browser type and device type. Sensitive page content is masked by default. | _clck, _clsk, CLID, MUID, ANONCHK, MR and SM | Analytics and performance |
| Where enabled, Google services may help us measure website traffic, advertising performance and completed purchases or other actions. Embedded Google or YouTube services may also set cookies when used. | _ga, _ga_*, _gcl_*, IDE, NID and other Google service cookies | Analytics, advertising and functional | |
| Trustpilot | Enables Trustpilot content, ratings or review widgets to be displayed and helps Trustpilot operate and measure those services. | Trustpilot cookies and similar technologies may vary depending on the widget or feature displayed. | Functional and analytics |
| Payment providers | Payment providers selected during checkout may use cookies for payment processing, authentication, security and fraud prevention. | Varies according to the payment method selected | Strictly necessary |
Cookie names, functions and retention periods may be changed by their respective providers. Cookies may remain only for the current browsing session or may be retained for a longer period, depending on their purpose and the provider’s settings.
5. Microsoft Clarity session recordings
We use Microsoft Clarity to help identify website errors, confusing navigation and other areas where the customer experience can be improved.
Clarity may record interactions such as mouse movements, clicks, taps, scrolling and navigation. These recordings recreate how a visitor interacts with the website rather than recording a video through the visitor’s camera. Sensitive content is masked by default.
Where required, Microsoft Clarity cookies and full session-recording features are activated only after the appropriate consent signal has been provided.
6. Third-party cookies
Some cookies are placed by organisations other than OrbitBay. These are known as third-party cookies. Third parties may process information collected through their cookies in accordance with their own privacy and cookie policies.
Third-party services may include Shopify, Microsoft, Google, Trustpilot, payment processors, delivery integrations and customer-support tools.
We do not control every cookie placed directly by a third-party provider. However, we take reasonable steps to ensure that optional services are connected to our consent-management controls where required.
7. Managing your cookie preferences
When you first visit OrbitBay, you may be shown a cookie banner that allows you to accept, reject or manage optional cookies.
You may change or withdraw your consent at any time by reopening the Cookie preferences control on our website. Withdrawing consent does not affect the lawfulness of any processing carried out before consent was withdrawn.
You can also manage or delete cookies through your browser settings. Most browsers allow you to:
- view the cookies stored on your device;
- delete some or all cookies;
- block cookies from particular websites;
- block third-party cookies; or
- receive a warning before a cookie is stored.
Blocking strictly necessary cookies may prevent parts of the website, basket, checkout or customer account from working correctly.
8. Changes to this Cookie Policy
We may update this Cookie Policy when our website, applications, service providers or legal obligations change. The latest version will always be published on this page, together with the date it was last updated.
9. Contact us
OrbitBay is a trading name of Cave Direct Technology Ltd.
Registered office:
StorageMart
Vulcan Road North
Norwich
NR6 6AQ
United Kingdom
Email: hello@orbitbay.co.uk
Please contact us if you have any questions about this Cookie Policy or our use of cookies and similar technologies.