Product Condition Guide

Last updated: 2 August 2026

OrbitBay sells technology in a range of clearly identified conditions. This guide explains what each condition means, what cosmetic wear you may reasonably expect and how included accessories, packaging and warranty cover are displayed.

The exact condition, included items and warranty or guarantee applicable to a product will always be shown on its individual product page. Product-specific information takes priority over this general guide.

Our product conditions

New

A New product is unused and supplied from stock held by OrbitBay.

• The product itself has not been previously used.
• It may be factory sealed or supplied in opened original packaging.
• Outer packaging may occasionally show minor storage, handling or shipping wear.
• Any significant packaging damage, missing accessories or other relevant information will be disclosed on the product page.
• The included warranty or guarantee will be shown on the individual product listing.

Supplier New

A Supplier New product is a new, unused item sourced through our approved UK distributor or supplier network.

• The item is supplied as new and has not been previously used.
• Stock may be dispatched by OrbitBay or fulfilled through the relevant supplier, depending on the product.
• Delivery times may differ from products held directly by OrbitBay.
• Packaging, included accessories and warranty arrangements are determined by the manufacturer or supplier and will be shown where relevant.
• Supplier availability can change, so orders remain subject to final stock confirmation.

Like New

A Like New product is fully functional and in exceptionally clean cosmetic condition, but it may have been opened, inspected, returned or handled previously.

• There should be no significant cosmetic damage.
• Very light marks from handling or inspection may be present.
• The product may be supplied in replacement packaging or opened original packaging.
• Accessories may not always be in their original retail wrapping.
• All included accessories will be stated on the product page.

Refurbished – Excellent

A Refurbished – Excellent product is fully functional and has been inspected, prepared and tested for resale.

• It will be in very clean overall cosmetic condition.
• Very light marks, fine scratches or minor signs of previous handling may be present.
• There should be no significant dents, cracks or damage affecting normal use.
• The product may be supplied in suitable replacement packaging.
• Included accessories will be listed on the product page.

Refurbished – Very Good

A Refurbished – Very Good product is fully functional but will show clearer signs of previous use than an Excellent-condition product.

• Light scratches, marks, small scuffs or minor cosmetic wear may be visible.
• Wear may be present on the casing, stand, keyboard, ports or other frequently handled areas.
• Cosmetic wear will not prevent the product from performing its intended functions.
• The product may be supplied in replacement packaging.
• Included accessories will be listed on the product page.

Refurbished – Good

A Refurbished – Good product is fully functional but may show noticeable cosmetic wear from previous use.

• Visible scratches, scuffs, marks, discolouration or small dents may be present.
• The product may show heavier wear on frequently handled surfaces.
• Cosmetic imperfections will not prevent normal intended use.
• Any significant defect affecting use will be disclosed separately and will not be treated as ordinary cosmetic wear.
• The product may be supplied in replacement packaging.

Functional testing

Products sold as Like New or Refurbished are inspected and tested as appropriate for the product type before dispatch.

Testing may include checks such as:

• power and charging;
• ports and connections;
• display output;
• audio, microphones and speakers;
• network, Bluetooth or wireless connectivity;
• buttons, keyboards, trackpads and controls;
• storage and memory recognition; and
• general operating functionality.

The exact testing process depends on the product. Some specialist features may require compatible equipment, subscriptions, software or services that are not included with the item.

Batteries

Rechargeable batteries are consumable components and naturally lose capacity through age and previous charging cycles.

Unless a specific battery-health level or battery guarantee is stated on the product page, refurbished products are not guaranteed to provide the same battery runtime as a factory-new product.

A gradual reduction in battery capacity is considered normal wear. A battery that is defective rather than naturally worn may still be covered by your statutory rights or the applicable product warranty.

Included accessories

The accessories supplied with a product will be shown in the Included section of its product page.

Please do not assume that accessories shown in manufacturer images are included unless they are specifically listed. Items may be supplied with compatible replacement accessories rather than the original manufacturer accessory where this is clearly stated.

Packaging

Depending on the product and condition, an order may be supplied in:

• sealed original manufacturer packaging;
• opened original manufacturer packaging;
• plain protective packaging; or
• suitable replacement packaging.

Packaging condition does not necessarily reflect the condition of the product inside. Any material packaging issue relevant to the purchase will be disclosed where appropriate.

Product images

Product pages may use manufacturer images, representative images or photographs of the actual item.

Where a representative or manufacturer image is used for a refurbished product, minor cosmetic differences may exist between the image and the item supplied. The product model, specification and advertised condition will remain as described.

Where photographs show the actual individual item, this will normally be indicated on the product page.

Cosmetic grading

Condition grading involves a reasonable visual assessment and may contain a degree of judgement. Small cosmetic marks can appear differently depending on lighting, viewing angle and screen settings.

Cosmetic grading does not change the advertised technical specification or the requirement for the product to be functional.

Warranty and guarantee cover

Warranty and guarantee arrangements can vary by product, condition, manufacturer and supplier.

The applicable cover will be shown on the individual product page. Further information is available in our Warranty & Guarantee Policy.

Your statutory rights

This Product Condition Guide does not replace, limit or exclude your statutory consumer rights.

Products must be of satisfactory quality, fit for their intended purpose and match their description, taking account of their age, price, advertised condition and any cosmetic wear or faults disclosed before purchase.

Information about cancellations, faulty products and returns is available in our Returns & Refunds Policy.

Questions about a product

Please contact us before ordering if you need clarification about a product’s condition, compatibility, included accessories, packaging or warranty cover.

Email: hello@orbitbay.co.uk

You can also use our Contact Us page.

OrbitBay is a trading name of Cave Direct Technology Ltd.