Privacy Policy

 

This Privacy Policy explains how Cave Direct Technology Ltd. collects, uses, and protects your personal information when you visit our website or purchase goods from us.

 

1. Our Contact Details

 
Name Cave Direct Technology Ltd.
Company Number 14899593
Address 41 Angela Crescent, Norwich, NR10 3HE
Data Protection Contact sales@cave-direct.com

 

2. The Personal Information We Collect

 

We currently collect and process the following types of information:

  • Personal Identifiers and Contacts: Name and contact details (e.g., email address, phone number).

  • Customer Address Details: Billing and shipping addresses.

  • User Characteristics: User location data (collected for analytic purposes).

 

3. How We Get the Information and Why We Have It

 

Most of the personal information we process is provided to us directly by you for the following reasons:

Purpose of Collection Source of Information
To deliver goods Directly from customers during the purchase and checkout process.
To gain insight into the customer base Directly from website visitors (e.g., through analytics tools).

 

4. Our Lawful Bases for Processing (UK GDPR)

 

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases for processing your personal information:

  • (a) Your Consent: You are able to remove your consent at any time. You can do this by contacting sales@cave-direct.com.

  • (b) Contractual Obligation: Processing is necessary for us to fulfill a contract with you (e.g., processing your order and shipping the goods).

  • (c) Legal Obligation: Processing is necessary to comply with a legal requirement (e.g., for financial records).

Note to Editor: Please ensure you only rely on the legal bases applicable to your specific data processing activities. The list above reflects the likely bases for an e-commerce store.

 

5. How We Store Your Personal Information

 

Your information is stored securely.

We keep customer and sales information for a duration which is required for business purposes (e.g., warranty, accounting, and legal requirements). We will then dispose of your information by secure deletion from our systems.

 

6. Your Data Protection Rights

 

Under data protection law, you have the following rights, which you can exercise free of charge. We have one month to respond to you after receiving a request.

Your Right Description
Right of Access You have the right to ask us for copies of your personal information.
Right to Rectification You have the right to ask us to correct information you think is inaccurate or complete information you think is incomplete.
Right to Erasure You have the right to ask us to erase your personal information in certain circumstances.
Right to Restriction of Processing You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Right to Object to Processing You have the right to object to the processing of your personal information in certain circumstances.
Right to Data Portability You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

To make a request, please contact us at: sales@cave-direct.com

 

7. How to Complain

 

If you have any concerns about our use of your personal information, you can make a complaint to us directly at sales@cave-direct.com.

You can also complain to the ICO (Information Commissioner’s Office) if you are unhappy with how we have used your data.

The ICO’s contact details are:

  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

  • Helpline: 0303 123 1113

  • Website: https://www.ico.org.uk